Perform the steps in this section if the symptoms are any of the following: For information about how to download the MER files, see KB59385 - How to use MER tools with supported Trellix products.ĭepending on the issue, the following Microsoft tools might be required:Ĭlick to expand the section you want to view:.For information about debug logging, see Verify whether MOVE AV debug logging is enabled.Minimum Escalation Requirements (MER) files with debug logging for MOVE AV are required for all issues.IMPORTANT: The following files are required for Technical Support: It might result in the need to recollect all minimum data collection logs. You can't use mismatched logs from different systems or logs collected at different times for troubleshooting. Use the logging data time stamps to troubleshoot the problem. You must collect all the logs at the same time. Make sure that all logs you collect are from the same system that experiences the issue.
This article provides basic information about the minimum data collection steps to troubleshoot common MOVE AV issues.
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